Claims

Storm Season 2015!

Some of our insurers have set up specialised claims teams for any claims resulting from the Cyclones. If you have been affected by the cyclone we ask that you contact us or your insurer immediately.

  • CGU: Claims Team: 13 24 80 (Lumley customers – 1300 586 539)
  • QBE: Motor and Property Claims: 1800 023 387
  • QBE: Motor vehicle glass: (Lodge direct with) Windscreens O’Brien: 1800 068 986
  • QBE: Domestic and Commercial glass: Express Glass: 1300 666 234
  • Vero: Claims Services Team: 1300 888 073

How do I make an insurance claim?

Please call Allcover Insurance Brokers as soon as you are aware of a potential claim and advise us. We will then be able to help you gauge if this is an insured event and provide assistance in lodging the claim.
Our office hours are 8.30am to 5.00pm Monday to Friday and we will discuss the incident with you.

What must you do when you make a claim?

You must make your claim as soon as possible after you suffer a loss. Undue delays may prejudice your insurer by escalating the amount of the claim, incurring unnecessary legal costs or preventing any recovery action against third parties.

You must also:

  • Take all reasonable steps to prevent any further loss from occurring.
  • Advise the nearest police station if your property is lost or stolen, vandalised or maliciously damaged. Your insurer may ask for a written report from the police.
  • Keep the property that has been damaged so that it may be inspected if required.
  • Tell us about any prosecution or inquest that may be held.
  • Send us any document relating to your claim within 72 hours of you receiving the document.
  • In most circumstances, you will be asked to provide two quotations for repairs of any damage.

In relation to the Goods and Services Tax (GST), you must provide information, where requested. It is important that you provide us with:

  • Your Australian Business Number (ABN) if applicable.
  • Whether or not you are registered for GST.
  • The amount of input tax credit you have claimed on the GST applicable on the premium.

If you do not give us all the information we ask for, it may affect the amount paid for your claim.

What must you not do when you make a claim?

  • You must not repair or replace any damaged property without the insurers consent.
  • Do not pay, promise to pay, or offer payment, or admit responsibility for a claim.
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